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Our Commitment to Community
At Chrysalis Health, we are dedicated to delivering comprehensive mental health and substance use services that strengthen individuals, families, and communities. Our commitment to community is rooted in our mission to provide innovative and compassionate behavioral healthcare services that empower people to live their best lives. With a rich history dating back to 1995, Chrysalis Health has evolved from a single behavioral health group home for sexually reactive children to a leading provider of behavioral healthcare services for children, adolescents, adults, and families throughout Florida.
Our History and Evolution
Founded in 1995 as a single behavioral health group home for sexually reactive children, The Chrysalis Center began providing a full range of community mental health services in 1999. Over time, The Chrysalis Center evolved and grew in response to a growing need for effective behavioral healthcare for children and families within our South Florida communities. In 2004, The Chrysalis Center earned the respected Council on Accreditation, which signifies that Chrysalis Health is effectively managing its resources and providing the best possible services to all stakeholders. In 2006, The Chrysalis Center became a for-profit to provide administrative support for smaller community mental health agencies, offsetting their cost and enabling them to keep up-and-running at a time when many facilities were closing. As a for-profit, The Chrysalis Center was rebranded as we know it today: Chrysalis Health.
Our Services
Chrysalis Health offers a comprehensive range of services designed to address the unique needs of children, adolescents, adults, and families. Our services include:
- Mental Health: We provide individualized mental health services to address a range of mental health issues, from anxiety and depression to trauma and other mental health concerns.
- Substance Use: Our substance use services include assessments, treatment programs, and counseling for individuals struggling with addiction.
- Telehealth: We offer telehealth services to provide convenient access to behavioral healthcare, reducing barriers to care and increasing accessibility.
- Community Resources: We connect individuals and families with valuable community resources, including education, employment, and social services.
Meet Our Leadership
At Chrysalis Health, our leadership team is comprised of experienced professionals who are passionate about delivering exceptional care and services. Our leadership team is dedicated to fostering a culture of compassion, innovation, and clinical excellence, ensuring that our services are always patient-centered and family-focused.
Join Our Team
At Chrysalis Health, we believe that our team is our greatest asset. We are committed to providing a supportive and inclusive work environment that fosters growth, learning, and professional development. If you share our passion for delivering exceptional behavioral healthcare services, we invite you to join our team and be a part of a dynamic and compassionate organization.
Poor Customer Service and Unprofessionalism
The majority of reviews written about Chrysalis Center are extremely negative, with multiple customers expressing frustration and disappointment with the service they received. The common theme among these reviews is the poor customer service, lack of attention to medical needs, and unprofessional behavior.
Automated Responses and Unhelpful Operators
Many customers have complained about the automated phone system that provides no solutions and the unhelpful operators who refuse to transfer calls to medical professionals. One customer had to deal with an automated machine for over an hour before being able to speak to an operator, who then refused to help.
Long Wait Times and Lack of Follow-up
Several customers have reported waiting for extended periods of time to receive medical attention, only to be left with unresolved issues. One customer had to wait six weeks for an appointment, and another was told to schedule a new appointment every time they needed medical attention.
Unprofessional Behavior and Aggravated Staff
Some customers have reported encountering unprofessional behavior from staff members, including aggravation and a lack of empathy. One customer was met with hostility by a specialist who was clearly annoyed with repeated calls.
Ineffective Communication and Lack of Updates
Poor communication and a lack of updates on the status of appointments or medical attention have also been a major issue for many customers. Multiple customers have reported being left in the dark about their appointments or the status of their medical treatment.
