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Our Story
Hope Behavioral Health was founded in 2014 by our CEO, Albert McIntosh, with a mission to provide culturally competent, spiritually sensitive, and trauma-informed counseling services. Our founder has a passion for direct client care and has been working in the mental health field for many years. What started as a small private practice has grown into a thriving organization with over 50 therapists and 7 offices throughout Northeast Ohio.
Our Leadership Team
Our leadership team is composed of experienced professionals who share our values of compassion, empathy, and excellence in service delivery. Meet our key team members:
- Albert McIntosh, MSSA, LISW-S, Owner and CEO: Albert serves as CEO and owner of Hope Behavioral Health. In addition to running the organization, his passion continues to be direct client care.
- Lauren Clark, MSW, LISW-S, Clinical Director: Lauren joined the organization in 2015 as a therapist. She was promoted to Associate Clinical Director in 2017 and to Clinical Director in 2019. As Clinical Director, she supervises and supports all Hope Behavioral Health therapists and helps establish and maintain relationships with our many partners.
- Donna McIntosh, MA, Director of Spiritual Care: Donna has helped manage the practice behind the scenes from the very beginning. In 2017, she began serving as the Spiritual Care Director. Her passions are helping others draw close to God and coming alongside those in crisis.
- Rosemary Anderson, Director of Business Operations: Rosemary served as a consultant for the organization over the years. In 2019, she accepted a full-time role as Director of Business Operations, overseeing our office staff and billing operations.
Our Commitment
At Hope Behavioral Health, we are committed to providing high-quality, culturally competent, spiritually sensitive, and trauma-informed counseling services to individuals, couples, families, and groups. We aim to create a safe and supportive environment for our clients, where they can feel heard, validated, and empowered to achieve their goals.
Our Services
We offer a wide range of services, including:
- Individual Therapy: One-on-one counseling sessions tailored to address specific needs and goals.
- Couples Therapy: Counseling sessions designed for couples to improve communication, strengthen relationships, and resolve conflicts.
- Family Therapy: Group therapy sessions that involve the entire family to address communication, dynamics, and relationships.
- Grief Services: Supportive counseling sessions to help individuals cope with loss and grief.
- Spiritual Care: Supportive and spiritual guidance to help individuals deepen their faith and find inner peace.
- Online Assessments: Convenient and secure assessments to help our therapists understand your needs and create personalized treatment plans.
Our Locations
We have multiple offices and locations throughout Northeast Ohio, including:
- Beachwood
- North Olmsted
- Solon
- North Canton
- Wooster
- Akron
- Online (Virtual) Counseling
Get Started Today!
Contact us to learn more about our services, locations, and therapists. We're here to help you on your journey toward healing, growth, and fulfillment.
Overall Experience
The reviews for Hope Behavioral Health are mixed, with a range of positive and negative experiences. Some clients have reported poor service, including unreturned calls, unresponsiveness to complaints, and ghosting by therapists. Others have had positive experiences, praising the expertise and compassion of their therapists and the helpfulness of the service in improving their lives.
Therapist Quality
Some reviewers have expressed dissatisfaction with the therapist they were assigned, citing difficulties in engaging with them or inadequate communication. On the other hand, others have praised their therapists for being professional, informative, and effective in helping them address their issues.
Treatment Effectiveness
A few clients have reported that the therapy they received was ineffective or even damaging, citing experiences such as being abruptly discontinued from treatment or being sent a letter stating that therapy would be discontinued due to lack of engagement. Others have reported that the therapy they received was helpful and effective, leading to positive changes in their lives.
Caring and Compassion
While some reviewers have expressed dissatisfaction with the level of care and compassion they received, others have praised the therapists for being compassionate, respectful, and understanding. This suggests that the level of care and compassion can vary significantly depending on the individual therapist and their approach.
