The best way out is always through.
Located in Columbus, Ohio, Keller Counseling & Associates is a mental health practice dedicated to helping individuals, couples, and families address a wide range of concerns. Our team of experienced therapists is committed to providing a warm and welcoming environment where clients can feel safe and cared for. We are conveniently located near downtown Columbus and the Ohio State University, making us accessible to the greater Columbus area.
Services Offered
At Keller Counseling & Associates, we offer a variety of services to meet the unique needs of our clients. These services include:
- Individual Therapy: Our therapists work with clients one-on-one to address a wide range of mental health concerns, including depression, anxiety, trauma, and more.
- Couples Counseling: We provide couples counseling to help partners improve communication, resolve conflicts, and strengthen their relationship.
- Family Therapy: Our therapists work with families to address issues and improve communication and relationships within the family system.
- Clinical Training Opportunities: We offer clinical training opportunities for graduate students seeking to gain hands-on experience in the field of mental health.
- Group Offerings: We offer a variety of group therapy options to provide clients with additional support and community.
- Emotional Support Animal Services: We provide evaluations and documentation for those seeking to obtain an emotional support animal.
Our Team
Our team of therapists is dedicated to providing compassionate and evidence-based care to our clients. We believe in the power of therapy to bring about positive change and growth, and we are committed to helping our clients achieve their goals. Many of our therapists have specialized training in areas such as trauma, eating disorders, and mindfulness.
Insurance & Payment Information
We accept a variety of insurance plans, including Anthem/Blue Cross Blue Shield, Aetna, Medical Mutual of Ohio, OSU Student Health, OSU employee (Trustmark), United Healthcare/Optum, and EAP benefits for OSU employees, partners, and family. We also offer financing options for those seeking therapy without insurance coverage.
Consult Group & Monthly Newsletter
At Keller Counseling & Associates, we believe in the importance of ongoing education and community. Our consult group provides a space for therapists to come together and share knowledge, insights, and support. We also offer a monthly newsletter to keep our clients and community informed about upcoming events, news, and resources.
Get Started Today
If you are interested in learning more about our services or scheduling an appointment, please contact us at (614)869-4816 or fill out the form on our website. We look forward to supporting you on your journey towards healing and growth.
Cancellation Policies and Scheduling Issues
The first review from Kait McEnaney highlights the difficulty of canceling appointments due to unpredictable work schedules. Despite being a healthcare worker with a demanding job, Kait was charged a $80 last-minute fee for canceling an appointment. She felt threatened by the lack of flexibility in the scheduling policy and ultimately decided not to continue therapy with the company.
Exceptional Leadership
On the other hand, Aaron E.'s review praises Melissa, a previous president of the Central Ohio Counseling Association, for her exceptional leadership skills. Aaron recommends Melissa for her passion, communication skills, and tact.
Billing Disputes and Poor Customer Service
Talia Conley's review is a cautionary tale about billing disputes and poor customer service. After changing her insurance, Talia was surprised to receive bills for eight sessions, with each session costing over $100. The billing process was unresponsive, and the customer service representative, Sara, ignored her. Even after speaking with Tracie Keller, the issue was not resolved, with Keller showing no empathy or understanding.
